THE IMPORTANCE OF THE PRODUCT PURCHASE DATE The most important field in a warranty claim is the “Purchase Date”.   This is the only informational logic coupled with the service request date that is used to determine if the product is within the warranty period and the service will be covered under warranty by the manufacturer. Additionally […]

The Warranty Claim from Cradle to Grave Most claims file on the first submission and are placed in a status of Submitted, Forwarded or Accepted in many of the portals used for claims filing and processing. But what happens when they don’t pass on the first attempt? You have undoubtedly heard the old cliché, “garbage in,

JPO founder launches ClaimWorks Janice Salmon has been an entrepreneur for many years. She started her first small business, a data entry service bureau, in 1972 which led to the purchase of KeyProcessors, another data entry service bureau in 1983. Soon after the company began to perform warranty claims data entry services for Sanyo-Fisher in

JPO founder launches ClaimWorks In this month’s newsletter we will focus on the primary differences between using the Alliance and ServicePower portals for filing Speed Queen warranty claims. THE ALLIANCE PORTAL If your company uses the Alliance portal for Speed Queen warranty claims submission, you certainly notice manual entry is slow but very easy. You

What is the value of taking a picture of the Product Tag on every job? What is the value of taking a picture of the Product Tag on every job? When you file a claim and receive an incomplete or rejected error message from a manufacturer, the answer is usually in the “tag”. For example:

What Does Your Claim Rejection Message Really Mean? What Does Your Claim Rejection Message Really Mean? Does this scenario sound familiar? Caller:  “Your wait time is 12 minutes, please hold for the next available agent”. Manufacturer:  (16 min later) “Good Morning, this is Katie, Can I help you”? Caller:  “Hi Katie, this is Janice from ABC Appliance. My claim

Warranty Claims Knowledge – November 2022 Correcting warranty claims can be a nightmare! Stay tuned for ClaimWorks™ a software connection portal that will eliminate the claims processing issues you may be faced with today.   Imagine knowing the claim status before your technician leaves the customer’s home. For more information and a sneak preview just call us at

Warranty Claims Knowledge – October 2022 Why should I check the status of my claims frequently? This may sound like a no brainer but too often service companies leave money on the table for legitimate repair services performed due to a lack of follow through. In order to check the status of a submitted warranty

Remote Customer Service Now Available for your Service Business If you are experiencing issues retaining dedicated customer service representatives to provide top notch front/back-office support services or you simply need to add more cost-effective staffing, we have the answer for you. Our specialty is providing technology-based personalized support services that are custom configured around the

The Importance of Service Performed Information on Warranty Claims When your technicians perform a diagnosis and repair on a customer’s product, they must summarize what they discovered and what they did to correct the product performance issue. As a general rule this information is inputted on the service order at the customer’s home. The technician is