If you are experiencing issues retaining dedicated customer service representatives to provide top notch front/back-office support services or you simply need to add more cost-effective staffing, we have the answer for you.
Our specialty is providing technology-based personalized support services that are custom configured around the way you do business. We provide fully trained, career-focused individuals eliminating your need to recruit, hire, train and maintain the resources for performing all administrative tasks associated with your service company. We help your company build strong relationships with your customers by eliminating abandoned calls, providing quicker response times, and keeping your customers informed with messaging personalized for your service company.
Never worry again about absenteeism, vacation hours, workman’s compensation, employment taxes, benefits, or the labor board. Just concentrate on delivering exceptional in-home services, growing your service revenue, and increasing your bottom line.
We are an extension of your team providing service and experience you can count on. Our CSR staff is:
· Trained specifically in the Appliance Service Industry
· Trained on all servicer software products used in the appliance service industry
· Trained on all job dispatch and claims portals including ServiceBench, ServicePower and many more
· Trained on parts research and ordering using the most popular parts distributor websites
· Closely supervised and coached by our QA staff on a daily basis
· Required to receive continuous training addressing best practice in the appliance service industry
Here is a short list of Key Tasks our CSR team will provide to your business
· Manage all customer support interactions via phone, email and text
· Handle escalated calls
· Schedule, route, dispatch and confirm jobs
· Job rescheduling and customer confirmations
· Research and order parts
· Contact your job sources for special authorizations
