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Service Office Administrative Support

“We are an extension of your team.”

Service Office Administrative Support

Our specialty is providing technology-based services that are custom configured around the way you do business. We provide fully trained, career-focused individuals eliminating your need to recruit, hire, train and maintain the resources for performing all administrative tasks associated with your service company.  We help your company build strong relationships with your customers by eliminating abandoned calls, providing quicker response times, and keeping your customers informed with messaging personalized for your service company. 

Never worry again about absenteeism, workman’s compensation, benefits, or the labor board. Just concentrate on delivering exceptional in-home services, growing your service revenue, and increasing your bottom line.

Tasks that We Perform

    • Investigate and insert missing claims data
    • File claims manually utsing your Business Management Software or via Service Administrators’ portals.
    • Correct incomplete/inaccurate claims
    • Verify Parts Distributors’ invoices using theirwebsites when making corrections
    • Obtain Pre & Post Authorizations
    • Escalate Rejected Claims with Manufacturer to resolution
    • Post Claim Payments to your Business Management Software (if applicable)
    • Verify warranty entitlement including obtaining customer proof of purchase
    • If repair was COD, contact customer for credit card payment details

Real-time Analytics
& KPI Monitoring

Our easy-to-understand visual analytics gives you all the data you need to make the right decisions. Filter by team or agent or date and set custom KPIs for your team to aim for and achieve.

Designed to help you offer exceptional customer service, our dashboard always monitors the outcome of calls, disposition codes, and key metrics to help you optimize every step of your workflow.

Our Services

Inbound Contact
Center Service

Inbound Contact Center Service

We manage scheduling calls for appliance service centers all over the country. We handle each center using their own service management software with immediate updates and complete security and confidentiality.

Outbound Contact Center Service

Outbound Contact Center Service

Our live agents call customers to confirm information or we automate using customized caller id, toll-free calling or texting to remind or update customers about the status of their service appointment.

Service Office Administrative Support

Back Office Services

Reallocate your resources to other important projects let us to the tedious, repetitious work such as making sales calls, filing insurance and warranty claims, routing technicians, placing orders, data entry and more.


Automated Calling

We specialize in helping service centers, offering low cost methods through technology.
Good Communication = Good Business.

Text Messaging with Customer Consent

Text Messaging with Customer Consent

Send the right message to the right customer at the right time – automatically. Update the customer that the technician is on the way thru our Intelligent SMS Solution.


Customer Surveys

Ask your customer on a scale of 1-5 how would they rate their service using a friendly automated voice call and collecting answers immediately. Surveys can be as simple as one question or as complicated as you like to get what you need for pennies a minute.

Each JPO Agent Includes the Following:

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