News
Deciphering Appliance model and serial numbers
Do you really know the correct model and serial numbers? The product model and serial numbers are a critical element of the warranty claim process. The purpose of this article is to provide you with important information to ensure your field technicians collect the correct numbers for warranty claims. When looking at a GE product tag
Manual claims filing
Manual Claims Filing. Really? Believe it or not there are still some appliance manufacturers/suppliers that require their authorized service partners to manually file claims since they don’t/can’t provide the ability to enter them into a portal or submit them electronically. Most often this is due to low claims volume and to avoid the high cost
Multi brand claims filing has become overwhelming
Multi-Brand Claims Filing has become Overwhelming In the early 1990’s if you wanted to file an appliance repair claim with most of the prominent manufacturers you mailed your paper Narda claim form or floppy disk to KeyPrestige Inc. (“KPI”) for processing. Then you waited for the U.S. mail to deliver the processing results of your
The future of claims processing
The Future of Claims Processing is here now! By: Janice Salmon, President & CEO Each month JustPressOne has provided informative articles on warranty claims processing packed with helpful information focused on best practice to avoid rejected claims. This month’s article highlights the current application of advanced digital technology and an administrative service that ensures warranty service
The importance of the product purchase date
THE IMPORTANCE OF THE PRODUCT PURCHASE DATE The most important field in a warranty claim is the “Purchase Date”. This is the only informational logic coupled with the service request date that is used to determine if the product is within the warranty period and the service will be covered under warranty by the manufacturer. Additionally
The warranty claim from cradle to grave
The Warranty Claim from Cradle to Grave Most claims file on the first submission and are placed in a status of Submitted, Forwarded or Accepted in many of the portals used for claims filing and processing. But what happens when they don’t pass on the first attempt? You have undoubtedly heard the old cliché, “garbage in,
JPO founder launches ClaimWorks
JPO founder launches ClaimWorks Janice Salmon has been an entrepreneur for many years. She started her first small business, a data entry service bureau, in 1972 which led to the purchase of KeyProcessors, another data entry service bureau in 1983. Soon after the company began to perform warranty claims data entry services for Sanyo-Fisher in
Alliance LS portal versus ServicePower
JPO founder launches ClaimWorks In this month’s newsletter we will focus on the primary differences between using the Alliance and ServicePower portals for filing Speed Queen warranty claims. THE ALLIANCE PORTAL If your company uses the Alliance portal for Speed Queen warranty claims submission, you certainly notice manual entry is slow but very easy. You
Why take a picture of the product tag
What is the value of taking a picture of the Product Tag on every job? What is the value of taking a picture of the Product Tag on every job? When you file a claim and receive an incomplete or rejected error message from a manufacturer, the answer is usually in the “tag”. For example:
What Does Your Claim Rejection Message Really Mean?
What Does Your Claim Rejection Message Really Mean? What Does Your Claim Rejection Message Really Mean? Does this scenario sound familiar? Caller: “Your wait time is 12 minutes, please hold for the next available agent”. Manufacturer: (16 min later) “Good Morning, this is Katie, Can I help you”? Caller: “Hi Katie, this is Janice from ABC Appliance. My claim
