The product model and serial numbers are a critical element of the warranty claim process. The purpose of this article is to provide you with important information to ensure your field technicians collect the correct numbers for warranty claims.
When looking at a GE product tag the model and serial numbers are very clear as shown below. The model is GTW525ACP0WB and serial number is MS989777G.
The number of places that you need to file a claim, depending on the obligor, has multiplied over the years. Further the variety of ways that are used to file claims and to access the processing results vary from using a web portal to email or snail mail. If your business runs warranty service calls for multiple companies, this can become very confusing. The following is a list of the most common web portals for filing appliance repair claims.
“Is your service management software equipped to handle multi-obligor warranty claims?”
Most likely the answer to that question is NO. Therefore, after you send the claim from your software to the appropriate processing portal you still must swivel to log into the appropriate portal to update all missing and incorrect information which is time consuming and cumbersome. Of course, if you don’t take this action, you don’t get paid.
Introducing ClaimWorks
ClaimsWorks is a business services offering and software solution for warranty, extended warranty and home warranty claims processing.
