Auggie™ our AI Machine Learning genius graduates Summa cum Laude with the highest honors. It’s the highest academic distinction he could have achieved in the top 5% of his class with a cumulative GPA of “A.” He excelled in his coursework which placed him among the top performers in his class.
- Making modifications to the customer’s complaint to remove personal information like gate code, phone numbers, and comments that do not relate to the service call.
- Reading technician notes and explaining exactly what he/she did at the consumer’s home and removing unnecessary information which might cause confusion.
- Checking each parts distributors assigned number by brand to ensure the claim gets to the right distributor for validation.
- Filling in missing fields such as Job Code, Repair Code, Symptom Code, F-ident Code, Defect Code, warranty type and repair type.
- Checking and validating dates; matching purchase date to entitlement/registration date, making sure the dates are in consecutive order, confirming claims are submitted upon completion.
- Validating the labor requested against the service performed so that the claim is not underpaid on a major repair such as sealed system repairs.
In next month’s newsletter we will update you on his progress.
Learn more about successful claims processing tips and techniques at https://claimworks.ai/news/
