What is the value of taking a picture of the Product Tag on every job? What is the value of taking a picture of the Product Tag on every job? When you file a claim and receive an incomplete or rejected error message from a manufacturer, the answer is usually in the “tag”. For example: […]

What Does Your Claim Rejection Message Really Mean? What Does Your Claim Rejection Message Really Mean? Does this scenario sound familiar? Caller:  “Your wait time is 12 minutes, please hold for the next available agent”. Manufacturer:  (16 min later) “Good Morning, this is Katie, Can I help you”? Caller:  “Hi Katie, this is Janice from ABC Appliance. My claim

Warranty Claims Knowledge – November 2022 Correcting warranty claims can be a nightmare! Stay tuned for ClaimWorks™ a software connection portal that will eliminate the claims processing issues you may be faced with today.   Imagine knowing the claim status before your technician leaves the customer’s home. For more information and a sneak preview just call us at

Warranty Claims Knowledge – October 2022 Why should I check the status of my claims frequently? This may sound like a no brainer but too often service companies leave money on the table for legitimate repair services performed due to a lack of follow through. In order to check the status of a submitted warranty

Remote Customer Service Now Available for your Service Business If you are experiencing issues retaining dedicated customer service representatives to provide top notch front/back-office support services or you simply need to add more cost-effective staffing, we have the answer for you. Our specialty is providing technology-based personalized support services that are custom configured around the

The Importance of Service Performed Information on Warranty Claims When your technicians perform a diagnosis and repair on a customer’s product, they must summarize what they discovered and what they did to correct the product performance issue. As a general rule this information is inputted on the service order at the customer’s home. The technician is

Warranty Claims Knowledge – July 2022 The Future of Claims Processing is here now! By: Janice Salmon, President & CEO Each month JustPressOne provides informative articles on warranty claims processing packed with helpful information focused on best practice to avoid rejected claims. This month’s article will be highlighting ‘The Future of Claims Processing’, possible through the

Warranty Claims Knowledge – June 2022 Are you coding your appliance warranty claims correctly?By: Janice Salmon, President & CEO In the early 1990’s my mother, Dorothy was hired at KeyPrestige, Inc (KPI) to work in the Coding Department.  After the mailroom opened the envelopes containing NARDA warranty claim forms sent to us by thousands of service

Service PRO Newsletter – May 2022 Do your appliance service warranty claims get rejected for “NO parts were verified by distributor?” Having filed and adjudicated thousands of claims on behalf of numerous appliance service companies, the primary reason for this rejection type is usually the fault of the service company not following the correct procedure

Service PRO Newsletter – April 2022 This is the third article in a monthly series regarding our experience with processing thousands of warranty claims for home appliance service providers. Our goal is to provide you with informative tips and other knowledge to ensure you receive full payment for the warranty services you perform for all