Learn About Our Virtual Agent Customer Service We Provide Premier Customer Support to Home Service Companies, Retail Dealers, Manufacturers and Third Party Administrators Ever hired someone only to feel like their evil twin showed up on day 1? If you are experiencing issues hiring and retaining dedicated customer service representatives to provide top notch support […]

Batch 77 JPO’s First Ever Onsite Training Class JPO made history with its first-ever onsite training class, and Batch 77 set the bar high! The energy, enthusiasm, and engagement from this group made for an incredible learning experience. From day one, the trainees were highly participative, eager to learn, and fully immersed in the training

Auggie Tackled Electrolux Claims Auggie™ our AI Machine Learning genius is making excellent progress with the enhancements to the ClaimWorks system operated by JustPressOne, Inc. This month he was introduced to the Electrolux family and spent time learning the specifics of their brands.  At the end of the second quarter when Electrolux introduces their new claims

United Servicers Association (ASTI) Trade show This year, we had an excellent experience at the United Appliance Servicers Association (ASTI) trade show, alongside Kelly from Claims, Jim from Sales, and Carmen from Operations. We proudly showcased Auggie, with Kelly managing the keyboard while I provided attendees with an in-depth overview of ClaimWorks. Throughout the event,

Auggie Tackled GE Claims With A Vengeance Auggie™ our AI Machine Learning genius is making excellent progress with the enhancements to the ClaimWorks system operated by JustPressOne, Inc. According to Auggie he finished his first round of GE training and discovered that GE claims have more data than your standard Whirlpool claims but the team

Need Cost Effective Office Help? If you are experiencing issues retaining dedicated customer service representatives to provide top notch front/back-office support services or you simply need to add more cost-effective staffing, we have the answer for you. Our specialty is providing technology-based personalized support services that are custom configured around the way you do business.

Our Year End Review We’re excited to bring you this special end-of-year communication, packed with information from our team. We have a lot to share. 2024 was the year growth, innovation and building team spirit at a whole new level. We’d like to extend the biggest THANK YOU for being a valuable part of the

Auggie’s Progress Update Auggie™ our AI Machine Learning genius is making excellent progress with the enhancements to the ClaimWorks system operated by JustPressOne, Inc. According to Auggie he analyzed 5,136 different datapoints and automatically made 3,272 corrections on Whirlpool claims this month. Auggie stated the number one thing he learned this month that stops servicers

Auggie’s Progress Update Auggie™ our AI Machine Learning genius is making excellent progress with the enhancements to the ClaimWorks system operated by JustPressOne, Inc. We started Auggie on learning and automating Whirlpool claims just a few weeks ago and he is doing an amazing job. Here is what he has been able to accomplish to

JPO Celebrates Auggie’s Graduation Auggie™ our AI Machine Learning genius graduates Summa cum Laude with the highest honors. It’s the highest academic distinction he could have achieved in the top 5% of his class with a cumulative GPA of “A.” He excelled in his coursework which placed him among the top performers in his class.