Gratitude in Action AT Sacramento has been an integral part of the growth of JustPressOne Inc. They are not just a client but have become a great partner sharing resources and strategic ideas to improve our services.  The owner Val Ivanoff has made it a point to visit the site at least every year. This […]

Finally a Solution for Multi-Brand Claims Filing The product model and serial numbers are a critical element of the warranty claim process. The purpose of this article is to provide you with important information to ensure your field technicians collect the correct numbers for warranty claims. When looking at a GE product tag the model

Do you really know the correct model and serial numbers? The product model and serial numbers are a critical element of the warranty claim process. The purpose of this article is to provide you with important information to ensure your field technicians collect the correct numbers for warranty claims. When looking at a GE product

Remote Customer Service Now Available for your Service Business If you are experiencing issues retaining dedicated customer service representatives to provide top notch front/back-office support services or you simply need to add more cost-effective staffing, we have the answer for you.   Our specialty is providing technology-based personalized support services that are custom configured around

Do you think the status of a ‘PAID’ claim means it’s completely paid? The answer is probably not! For example, if you submit a Whirlpool claim through ServiceBench containing both parts and labor the status is posted as PAID. However, this only means your labor will be paid. As shown below the amount submitted includes the parts

Do your appliance service claims get rejected for Invalid Parts Invoice Number? One of the most common claim rejection reasons across all manufacturers is, “Invalid Invoice Number by Parts Distributor.”    Whose fault is this? Having filed and adjudicated thousands of claims on behalf of numerous appliance service companies,  we have found the primary reason for this rejection

Do you really know the correct model and serial numbers? The product model and serial numbers are a critical element of the warranty claim process.   The purpose of this article is to provide you with important information to ensure your field technicians collect the correct numbers for warranty claims. When looking at a GE product tag

Manual Claims Filing. Really? Believe it or not there are still some appliance manufacturers/suppliers that require their authorized service partners to manually file claims since they don’t/can’t provide the ability to enter them into a portal or submit them electronically. Most often this is due to low claims volume and to avoid the high cost

Multi-Brand Claims Filing has become Overwhelming In the early 1990’s if you wanted to file an appliance repair claim with most of the prominent manufacturers you mailed your paper Narda claim form or floppy disk to KeyPrestige Inc. (“KPI”) for processing. Then you waited for the U.S. mail to deliver the processing results of your

The Future of Claims Processing is here now! By: Janice Salmon, President & CEO Each month JustPressOne has provided informative articles on warranty claims processing packed with helpful information focused on best practice to avoid rejected claims. This month’s article highlights the current application of advanced digital technology and an administrative service that ensures warranty service