The pandemic, typhoons, dramatic pivoting of the workforce, safety and cost controls did not get in the way of building to 68 agents worldwide.
I’ve been in Sourcing / Recruitment industry for more than 14 years under BPO / IT / RPO / FMCG / Retail / Sales / Marketing / Finance / Logistics / Construction & Pharmaceutical.
Being passionate & resilient are my 2 key factors to be able to perform in my craft. I focus on my requirements with a lot of time in finding right talents for the organization both for active & passive candidates, then select those whom I foresee will be an asset in the long run. I really enjoy dealing with different personalities & presenting the company to the candidates.
These agents are valuable information resources within a customer call center. SMEs are the go-to people for specific information on products, services, policies, quality, marketing, call center technology and more. The good news? Our SMEs were developed from within, which helps create a new career path for agents, promotes stronger employee engagement and ultimately boosts retention.
We will continue to support an at-home work environment but now if the Internet is down or agents are out of power they have a place to work.