Optimized Technology Solutions
We relentlessly research, acquire and use the latest technologies to provide value to our clients!
Good Communication = Good Business.
Reduce Customer Wait Time with Smart Queues
Our powerful technology reduces customer wait times and increases agent response rates and efficiency. This provides your customers with the BEST service possible.
Real-time Analytics
& KPI Monitoring
Our easy-to-understand visual analytics, backed by PowerBI™ provides you all the data you need to make the right decisions. Filter by team, support agent, date or any set of custom Key Performance Indicators to aim for and achieve.
Designed to help you offer exceptional customer service, our dashboard always monitors the outcome of calls, disposition codes, and key metrics to help you optimize every step of your workflow.
Preview, Progressive
and Predictive Dialers
Our automated Dialer supports 3 modes: Preview for manual dialing returning customer calls, Progressive for fast repetitive outbound calls such as working to schedule customer and Predictive
for AI interfaced outbound calling. All of this is managed with our easy-to-use interface, which includes controls for both agents and managers.
Make use of these dialer modes to increase your team’s performance while ensuring every call is trackable and personal.
Our Services
Inbound Contact
Center Service
Inbound Contact Center Service
We manage scheduling calls for appliance service centers all over the country. We handle each center using their own service management software with immediate updates and complete security and confidentiality.
Outbound Contact Center Service
Outbound Contact Center Service
Our live agents call customers to confirm information or we automate using customized caller id, toll-free calling or texting to remind or update customers about the status of their service appointment.
Back Office Services
Back Office Services
Reallocate your resources to other important projects let us to the tedious, repetitious work such as making sales calls, filing insurance and warranty claims, routing technicians, placing orders, data entry and more.
Automated
Calling
Automated Calling
We specialize in helping service centers, offering low cost methods through technology.
Good Communication = Good Business.
Text Messaging with Customer Consent
Text Messaging with Customer Consent
Send the right message to the right customer at the right time – automatically. Update the customer that the technician is on the way thru our Intelligent SMS Solution.
Customer
Surveys
Customer Surveys
Ask your customer on a scale of 1-5 how would they rate their service using a friendly automated voice call and collecting answers immediately. Surveys can be as simple as one question or as complicated as you like to get what you need for pennies a minute.
