News
Auggie Joins JPO’s Internship Program
Auggie Joins JPO’s Internship Program Auggie™ our AI Machine Learning genius has joined our internship program prior to graduation next month. He will be working with our claims and software engineering teams to learn all aspects of warranty claims processing. His immediate focus is learning how to apply predictive data analytics to power the next generation
Auggie Returns to School for his Final Semester
Auggie Returns to School for his Final Semester Auggie™ our AI Machine Learning genius is back in school studying all aspects of warranty claims processing across all service industries. His focus is learning how to apply predictive data analytics to power the next generation for our claims processing solution, “ClaimWorks.” When Auggie completes his education,
Employee News – June 2024
HR and IT Department Dinner HR and IT departments came together for a delightful dinner outing at Acacia Steakehouse. The event was a perfect blend of camaraderie and relaxation, allowing colleagues from different departments to connect outside of the usual work environment. Laughter and engaging conversations filled the air as everyone enjoyed a variety of
Crosley Appliances claims processing
Where do you file a Crosley Warranty Claim? Crosley kitchen and laundry products are manufactured by trusted brands, primarily Electrolux (kitchen appliances) and Whirlpool (laundry appliances). Therefore, when you see a Crosley appliance, you may actually be seeing a product made by these manufacturers. If you perform warranty service, it is important to know where to
Employee News – February 2024
Gratitude in Action AT Sacramento has been an integral part of the growth of JustPressOne Inc. They are not just a client but have become a great partner sharing resources and strategic ideas to improve our services. The owner Val Ivanoff has made it a point to visit the site at least every year. This
BSH Home Appliances claims processing
Finally a Solution for Multi-Brand Claims Filing The product model and serial numbers are a critical element of the warranty claim process. The purpose of this article is to provide you with important information to ensure your field technicians collect the correct numbers for warranty claims. When looking at a GE product tag the model
Speed Queen claims processing
Do you really know the correct model and serial numbers? The product model and serial numbers are a critical element of the warranty claim process. The purpose of this article is to provide you with important information to ensure your field technicians collect the correct numbers for warranty claims. When looking at a GE product
Remote customer service is now available
Remote Customer Service Now Available for your Service Business If you are experiencing issues retaining dedicated customer service representatives to provide top notch front/back-office support services or you simply need to add more cost-effective staffing, we have the answer for you. Our specialty is providing technology-based personalized support services that are custom configured around
Paid claims status
Do you think the status of a ‘PAID’ claim means it’s completely paid? The answer is probably not! For example, if you submit a Whirlpool claim through ServiceBench containing both parts and labor the status is posted as PAID. However, this only means your labor will be paid. As shown below the amount submitted includes the parts
Invalid parts invoice numbers
Do your appliance service claims get rejected for Invalid Parts Invoice Number? One of the most common claim rejection reasons across all manufacturers is, “Invalid Invoice Number by Parts Distributor.” Whose fault is this? Having filed and adjudicated thousands of claims on behalf of numerous appliance service companies, we have found the primary reason for this rejection
