If you are using the Alliance Portal for Speed Queen, claims submission is easy and all claims start with an In Process status.   In a few days the status will change to Approved.  If it does not, click on the Claim id# and scroll up to the Warranty Claim Comments.  Notice that comments from ALS explains why the claim will not move out of the In Process status.  If you need to make a correction you must submit a New Claim. When you take this action, you must also change your claim number (We suggest adding an R to the end as a designation for  resubmit).

Contacting Manufacturers/other Job Sources for Warranty Claims Support

Getting in touch with manufacturers and other job sources for questions on your claims is an art. You need to understand which brands/job sources have a claims support team with phone numbers or email addresses and which ones have limited support.

If you have a General Electric claim in a Rejected status, you must create an email, (one claim per email) to ccclaims@geappliances.com. You will usually receive a response within in 2 business days. In the unlikely evet you do not receive a response, simply resend your email.

Electrolux provides a friendlier service as you can call 866-646-6810 and enter your eight-digit account number (remember to add 000 to the end of your account number). Within a few rings a service representative will answer your call. Each call is limited to addressing 4 claims in total.   By the way it is our experience this same limitation applies to both AIG and Assurant.

Here is a short list of contact numbers you may find helpful.