White Papers & eBooks
“We are an extension of your team.”
Workforce Services
Our specialty is providing technology-based services that are custom configured around the way you do business. We provide fully trained, career-focused individuals eliminating your need to recruit, hire, train and maintain the resources for performing all administrative tasks associated with your service company. We help your company build strong relationships with your customers by eliminating abandoned calls, providing quicker response times, and keeping your customers informed with messaging personalized for your service company.
Never worry again about absenteeism, workman’s compensation, benefits, or the labor board. Just concentrate on delivering exceptional in-home services, growing your service revenue, and increasing your bottom line.
Service and Experience
you can count on!
- Job Appointment Scheduling, Confirmations, Reminders and Rescheduling
- Handle Escalated Calls
- Parts Research, Lookup & Order Confirmation
- Warranty Claims Support
- Call for Third Party & Manufacturer Authorizations
- General Office Support & Administration
Real-time Analytics
& KPI Monitoring
Our easy-to-understand visual analytics gives you all the data you need to make the right decisions. Filter by team or agent or date and set custom KPIs for your team to aim for and achieve.
Designed to help you offer exceptional customer service, our dashboard always monitors the outcome of calls, disposition codes, and key metrics to help you optimize every step of your workflow.
